Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items (shipping costs apply). Lead time: 3-7 days. Bulk order discounts are available post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We perform a 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A complimentary QC report is provided.
Q5: Any discounts for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service for further details. Exclusive agency agreements are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to cater to your specific needs. Enjoy the flexibility of customized packing with a minimum order quantity of 500 units, and personalize your products with logo engraving starting from 1,000 units. Plus, benefit from no extra design fees for repeat orders, making it a cost-effective option for your branding needs.
Q7: How long is the production time for mass orders? A: For stock items, expect swift delivery within 7-10 days after payment. For customized orders, our production timeline spans 15-25 days. Need it fast? Opt for our rush order service, available at a 5% rate, to receive your products in just 5-7 days, ensuring your deadlines are met with precision and efficiency.