Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping costs apply). Lead time is typically 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is set at 50 units for bulk orders; samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to suit your timeline.
Q4: Are the products tested before shipping? A: Absolutely! Each product undergoes 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large quantity orders. Please contact our customer service for detailed information. Exclusive agency agreements are available.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services tailored to your needs. Enjoy customized packing with a minimum order quantity (MOQ) of 500 units, and make your mark with logo engraving available for MOQs of 1,000 units. Plus, for repeat orders, there's no extra design fee, ensuring seamless branding continuity for your business.
Q7: How long does mass order production take? A: For stock items, expect swift delivery between 7-10 days after payment. If you desire something more bespoke, customized orders will be ready in just 15-25 days. And for those urgent needs, take advantage of our rush order service at a 5% rate, delivering within an impressive 5-7 days.