Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with clients covering only the shipping costs. Lead time is 3-7 days. Enjoy bulk order discounts after sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options.
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection includes material tests for rubber hardness and steel strength, as well as function tests for load and vibration. Detailed QC reports are available.
Q5: Any discount for large orders? A: Yes, we offer attractive discounts for large quantity orders. Contact our customer service for details. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Certainly! We offer flexible OEM/ODM services to suit your needs: Enjoy personalized packaging with a minimum order quantity of 500 units and distinctive logo engraving starting at just 1,000 units. Plus, benefit from zero additional design fees on repeat orders, ensuring cost-effective customization.
Q7: How long for mass order production? A: For those looking to stock up quickly, our in-stock items are ready to ship in just 7-10 days post-payment. For bespoke orders, expect a tailored production timeline of 15-25 days. Need it sooner? Opt for our rush order service at a modest 5% fee, and receive your items in a swift 5-7 days.