Q1: Do you provide samples? What does it cost? A: Complimentary samples are available for most items (only shipping costs apply). Lead time is 3-7 days. Discounts for bulk orders are offered post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk orders; there is no MOQ for samples.
Q3: How do you ship orders? What is the delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, covering material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Is there any discount for large orders? A: Yes! We offer attractive discounts for bulk orders. Please contact our customer service for detailed information and exclusive agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to tailor your needs. Enjoy customized packing with a minimum order quantity of 500 units and logo engraving options starting at just 1,000 units. Plus, for repeat orders, there are no additional design fees, allowing you to effortlessly elevate your brand.
Q7: How long does mass order production take? A: For stock items, anticipate a swift turnaround of 7-10 days post-payment. If you're opting for customized solutions, expect a delivery timeframe of 15-25 days. In a hurry? Our rush order service is available at a 5% rate, promising delivery in an impressive 5-7 days.