Q1: Do you provide samples? What does it cost? A: Yes, we offer complimentary samples for most products (shipping costs apply). Lead time is 3-7 days. Enjoy discounts on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk orders; samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to suit your needs.
Q4: Are the products tested before shipping? A: Absolutely, we conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). Comprehensive QC reports are provided.
Q5: Any discount for large orders? A: Definitely! We offer attractive discounts for bulk purchases. Contact our customer service for details on exclusive agency terms.
Q6: Can you tailor the packaging or logo to our requirements? A: Absolutely! We offer OEM/ODM services: personalize your packaging with a minimum order quantity of 500 units, and for logo engraving, a minimum of 1,000 units is required. Excitingly, there are no additional design fees for repeat orders, ensuring a seamless and cost-effective experience.
Q7: What is the production timeframe for a bulk order? A: For items we have in stock, expect delivery within 7-10 days post-payment. If you desire bespoke creations, anticipate a production span of 15-25 days. For those in urgent need, we offer expedited processing at a 5% surcharge, delivering in just 5-7 days.