Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items, with only the shipping costs to cover. Lead time ranges from 3-7 days. Avail of bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the MOQ is 50 units; there is no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service team for exclusive agency negotiations and detailed information.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services for tailored packaging with a minimum order quantity of 500 units. Additionally, you can personalize your logo with engraving services starting at just 1,000 units. Enjoy the added benefit of no extra design fees for repeat orders, making it simpler and more cost-effective to maintain brand consistency.
Q7: How long does mass order production take? A: For items we have in stock, expect a swift turnaround of 7-10 days post-payment. If you're opting for customized products, the timeline extends to 15-25 days. Need it even faster? Opt for our rush order service, available at a 5% rate, and receive your order in just 5-7 days.