Q1: Do you provide samples? What does it cost? A: Complimentary samples are offered for most items (shipping costs apply). Lead time: 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk orders; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: By express (5-10 days), air (7-15 days), or sea (25-45 days).
Q4: Are the products tested before shipping? A: 100% pre-shipment inspection ensures quality, with material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Absolutely! We offer attractive discounts for substantial orders. Contact our customer service for details. Exclusive agency opportunities are available for negotiation.
Q6: Can you customize the packing/logo? A: Yes, we proudly offer OEM/ODM services. You can personalize your packaging for a minimum order quantity of 500 units. For those seeking to engrave their unique logo, a minimum of 1,000 units is required. Best of all, we waive any additional design fees for repeat orders, ensuring a seamless and cost-effective experience for our valued partners.
Q7: How long is the production time for mass orders? A: For items we keep in stock, you can expect them to be ready within 7-10 days following payment. For bespoke, customized orders, the timeframe extends to 15-25 days, ensuring each product meets your exact specifications. Should you require a quicker turnaround, we offer a rush service at a 5% additional rate, with completion in just 5-7 days, delivering quality and efficiency.
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