Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items—only cover shipping! Our lead time is a swift 3-7 days. Plus, benefit from bulk order discounts after sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders; for samples, there is no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days), accommodating various delivery needs.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided for your confidence.
Q5: Any discount for large orders? A: Yes! We offer substantial discounts for bulk orders. Contact our customer service for exclusive details. Negotiations for exclusive agency are also welcome.
Q6: Can you customize the packaging and logo for my order? A: Absolutely! We offer OEM/ODM services to perfectly tailor our offerings to your needs. For customized packaging, a minimum order quantity of 500 units is required. For bespoke logo engraving, the minimum is 1,000 units. Enjoy the added benefit of no extra design fees for any repeat orders, ensuring a seamless and cost-effective experience.
Q7: What is the expected production time for a mass order? A: We prioritize efficiency without compromising on quality. For items already in stock, you can expect delivery within 7-10 days post-payment. If you're opting for a customized order, please allow 15-25 days for production. Need it sooner? Our rush order service accelerates the process to just 5-7 days, with a nominal fee of 5% to ensure your urgent needs are met promptly.