Q1: Do you provide samples? What does it cost? A: Enjoy free samples for most items (only cover shipping costs). Lead time: 3-7 days. Avail bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Via express (5-10 days), air (7-15 days), or sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! 100% pre-shipment inspection includes material tests (rubber hardness, steel strength) and function tests (load/vibration). QC reports are freely provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service for detailed information. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to meet your unique requirements. For customized packing, the minimum order quantity is just 500 units, while logo engraving is available starting at 1,000 units. Plus, enjoy the benefit of no additional design fees for repeat orders, making it a cost-effective choice for your brand.
Q7: How long does it take for mass order production? A: For items we have in stock, expect swift delivery within 7-10 days following payment. For customized orders, our efficient process ensures completion within 15-25 days. Need it even sooner? Opt for our rush order service, adding only a 5% rate, and receive your products in just 5-7 days.
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