Q1: Do you provide samples? What are the costs involved? A: We offer complimentary samples for most items, covering only the shipping costs. Expect a lead time of 3-7 days. Enjoy bulk order discounts upon sample approval.
Q2: What payment methods do you accept? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The MOQ stands at 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders, and what is the delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options.
Q4: Are the products tested before shipment? A: Absolutely, we conduct 100% pre-shipment inspections, covering material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Is there a discount for large orders? A: Certainly! We offer attractive discounts for large volume orders. Contact our customer service for more details. Exclusive agency opportunities are negotiable.
Q6: Can you customize the packing/logo? A: Yes, we offer OEM/ODM services to tailor your experience! Enjoy customized packing with a minimum order of 500 units and logo engraving starting at 1,000 units. Plus, for repeat orders, there are no additional design fees, making it easy and economical to maintain your brand's style.
Q7: How long for mass order production? A: For items we have in stock, expect a swift turnaround of just 7-10 days post-payment. For those bespoke items that need custom attention, production takes about 15-25 days, ensuring high-quality craftsmanship. Have an urgent request? We can expedite your rush orders at a 5% rate, delivering in as little as 5-7 days, keeping your project timelines on track.
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