Q1: Do you provide samples? What is the cost? A: Enjoy gratis samples for most items (shipping costs apply). Lead time is 3-7 days. Benefit from bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum Order Quantity: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders and what is the delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Is there a discount for large orders? A: Yes! We offer attractive discounts for bulk orders. Contact our customer service for details. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services that allow for personalized packaging with a minimum order quantity of 500 units. For those interested in adding a unique touch, logo engraving is available with a minimum order of 1,000 units. Best of all, there's no additional design fee for repeat orders, ensuring a seamless experience for our valued clients.
Q7: How long for mass order production? A: For items that are in stock, you can expect delivery in a swift 7-10 days following payment. For customized orders, our production timeline ranges from 15 to 25 days. In need of a quicker turnaround? Take advantage of our rush order service, which incurs a 5% surcharge and has your products ready in just 5-7 days. Efficiency meets flexibility to meet your needs.