Q1: Do you provide samples? What does it cost? A: Yes, we offer complimentary samples for most items (shipping costs apply). Lead time: 3-7 days. Enjoy discounts on bulk orders post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ is 50 units for bulk orders; samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection includes material tests (rubber hardness, steel strength) and function tests (load/vibration). QC reports are provided.
Q5: Any discount for large orders? A: Yes! Significant discounts are available for bulk orders. Contact our customer service for more details. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services tailored to your needs: personalized packaging starting at a minimum order quantity of 500 units, and logo engraving available with a minimum order of 1,000 units. Plus, enjoy the benefit of no additional design fees for repeat orders.
Q7: How long for mass order production? A: For items in stock, expect swift delivery within 7-10 days post-payment. For bespoke orders, anticipate a timeframe of 15-25 days. Need it sooner? Opt for rush orders at a premium of 5%, with delivery in just 5-7 days!