Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items (shipping costs apply). Lead time ranges from 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, MOQ is 50 units; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options.
Q4: Are the products tested before shipping? A: Absolutely! We conduct a 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! Substantial discounts are available for large quantities. Please contact our customer service for details and exclusive agency negotiations.
Q6: Can you tailor the packaging or logo to fit our unique brand? A: Absolutely! We offer OEM/ODM services to bring your vision to life. Enjoy customized packaging with a minimum order quantity (MOQ) of 500 units, and for those looking to make a statement with logo engraving, a MOQ of 1,000 units is required. The best part? For repeat orders, there are no additional design fees.
Q7: What is the timeline for producing a mass order? A: For those in-stock items you're eager to get your hands on, expect a swift turnaround of 7-10 days post payment. For bespoke creations, the timeframe extends to 15-25 days, ensuring every detail meets your specifications. In a hurry? Take advantage of our rush order option (at a 5% rate), and receive your order in just 5-7 days.