Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items (shipping at cost). Lead time: 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! Each product undergoes 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and functional assessments (load/vibration). Comprehensive QC reports are provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Connect with our customer service for more details. Exclusive agency terms are open for negotiation.
Q6: Can you cater to specific packing or logo requirements? A: Absolutely! We offer OEM/ODM services where you can tailor the packaging to your preference with a minimum order quantity of 500 units. For a unique touch, opt for logo engraving with a minimum of 1,000 units. Enjoy the added benefit of no extra design fees for repeat orders, making your brand stand out effortlessly.
Q7: What is the production timeline for large orders? A: For items readily available in stock, expect a swift turnaround of 7-10 days post-payment. For bespoke items crafted to your specifications, the timeframe is 15-25 days. In need of a faster solution? Opt for our rush service at a 5% rate, which expedites your order to a quick 5-7 days.