Q1: Do you provide samples? What is the cost? A: We offer complimentary samples for most items (shipping charges apply). Lead time is 3-7 days. Bulk order discounts are available following sample approval.
Q2: What payment methods do you accept? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders and what is the delivery time? A: We ship via express (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are products tested before shipping? A: Absolutely! We conduct thorough pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Are there discounts for large orders? A: Yes, we offer attractive discounts for bulk purchases. Contact our customer service for detailed information. Exclusive agency agreements are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! Embrace the flexibility with our OEM/ODM services. Tailor your packaging starting at a minimum order quantity of 500 units. For a distinct and personalized touch, we offer logo engraving starting from 1,000 units. Plus, enjoy the benefit of no additional design fees on repeat orders, making your collaboration with us seamless and rewarding.
Q7: How long for mass order production? A: Our production timelines are crafted to meet your needs efficiently. For stock items, expect a swift turnaround of 7 to 10 days post-payment. Customized orders are handled with care, taking approximately 15 to 25 days. For urgent requirements, we offer a special rush service, delivering in just 5 to 7 days with a minimal 5% rate, ensuring your demands are met promptly.
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