Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items, with only shipping costs applicable. Lead time is 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk, MOQ is 50 units; samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days), ensuring timely delivery.
Q4: Are the products tested before shipping? A: Absolutely! We perform 100% pre-shipment inspections including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for bulk orders. Contact our customer service for detailed information. Exclusive agency terms are also available for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to cater to your unique branding needs. Enjoy the freedom of customized packing with a minimum order quantity (MOQ) of just 500 units. For a personalized touch, opt for logo engraving with an MOQ of 1,000 units. Best of all, there are no additional design fees for repeat orders, ensuring a seamless and cost-effective experience.
Q7: How long does mass order production take? A: We pride ourselves on efficient and timely production. Stock items are ready to ship within 7-10 days after payment. For customized orders, expect a production timeline of 15-25 days. Need it in a rush? We offer expedited service with a 5% surcharge, delivering your order within 5-7 days, ensuring you meet your project deadlines effortlessly.