Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items, with only shipping costs to cover. Lead time: 3-7 days. Benefit from bulk order discounts once samples are approved.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? What is the delivery time? A: Shipping options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report accompanies every order.
Q5: Any discount for large orders? A: Indeed! We offer attractive discounts for large quantity orders. Reach out to our customer service for more information. Exclusive agency opportunities are available for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services that include tailored packaging starting at a minimum order quantity (MOQ) of just 500 units and logo engraving available from 1,000 units. Plus, enjoy the benefit of no additional design fees for repeat orders, making it convenient and cost-effective for your brand's identity.
Q7: How long for mass order production? A: For stock items, you can expect swift delivery within 7-10 days after payment. If you're opting for customized solutions, the timeline extends to 15-25 days to ensure the highest quality tailored to your needs. Need it faster? We offer rush order services at a 5% additional rate, delivering in an impressive 5-7 days.