Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items (just cover shipping). Lead time: 3-7 days. Enjoy bulk order discounts following sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ on samples.
Q3: How do you ship orders? Delivery time? A: Express (5-10 days), Air (7-15 days), Sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for substantial orders. Contact our customer service for more details. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer tailor-made solutions with our OEM/ODM services. For those looking to customize packaging, the minimum order quantity is 500 units. If personalizing with your logo is what you seek, a minimum order of 1,000 units is required. Plus, for repeat orders, enjoy the benefit of no additional design fees.
Q7: How long does mass order production take? A: For stock items, expect swift delivery in just 7-10 days post-payment. When it comes to customized orders, the timeframe extends to 15-25 days. Need it even faster? Opt for our rush order service, where we speed up the process to deliver within 5-7 days, applying a nominal 5% rate.