Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples on most items (shipping coverage only). Lead time: 3-7 days. Bulk order discounts available post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options.
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspections are conducted: material tests (rubber hardness, steel strength) and function tests (load/vibration). Comprehensive QC reports are provided for transparency.
Q5: Any discount for large orders? A: Yes! We offer discounts on large orders. Please contact our customer service for detailed information. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely, we offer OEM/ODM services! Enjoy the flexibility of customized packaging for orders with a minimum of 500 units and personalized logo engraving starting at 1,000 units. Plus, for repeat orders, we waive any additional design fees, ensuring a seamless experience for our valued customers.
Q7: How long does mass order production take? A: For stock items, expect swift delivery within 7-10 days post-payment. If customization is your preference, production spans 15-25 days. Need it faster? Opt for our rush order service at a nominal 5% rate to receive your order in just 5-7 days.