Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items, with only shipping charges applicable. Lead time: 3-7 days. Benefit from bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum Order Quantity: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to suit your needs.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A complimentary QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large volume orders. Contact our customer service team for detailed information. Exclusive agency agreements are negotiable.
Q6: Can you tailor the packaging or imprint a custom logo? A: Yes, we offer OEM/ODM services! Embrace the freedom to personalize your packaging with a minimum order quantity of just 500 units. For those seeking bespoke logo engraving, the threshold is 1,000 units. Enjoy the added benefit of no extra design fees on repeat orders, ensuring a seamless and cost-effective experience.
Q7: What is the lead time for mass order production? A: For items already in stock, expect a swift turnaround of 7-10 days post-payment. For customized orders, allow 15-25 days for completion. Need it sooner? Our rush order service—available at a 5% surcharge—guarantees delivery within just 5-7 days, accommodating your most pressing timelines with efficiency and reliability.
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