Q1: Do you provide samples? What is the cost? A: Enjoy complimentary samples for most items (shipping costs only). Lead time: 3-7 days. Avail substantial discounts on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum order quantity: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer a range of shipping options: express (5-10 days), air freight (7-15 days), and ocean freight (25-45 days).
Q4: Are the products tested before shipping? A: Yes, 100% pre-shipment inspection is conducted, including material tests (rubber hardness and steel strength) and function tests (load and vibration). A detailed QC report is provided.
Q5: Is there any discount for large orders? A: Absolutely! We offer attractive discounts for bulk purchases. Contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services tailored to your needs, including personalized packing options for a minimum order quantity of 500 units. Our logo engraving service starts at just 1,000 units. Plus, enjoy the benefit of no additional design fees for repeat orders.
Q7: How long does mass order production take? A: For items in stock, expect a swift turnaround of 7-10 days after payment. For customized creations, the timeline is typically 15-25 days. Need it fast? Opt for our rush order service at a nominal 5% rate to receive your order in just 5-7 days.