Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, only covering shipping costs. Expect a lead time of 3-7 days. Enjoy discounts on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We deliver via express (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Yes, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Absolutely! We offer attractive discounts for large quantity orders. Contact our customer service team for detailed information. Exclusive agency arrangements can be negotiated.
Q6: Can you customize the packing/logo? A: Yes, we proudly offer OEM/ODM services! Enjoy the flexibility of customized packing with a minimum order quantity of 500 units and distinctive logo engraving starting from 1,000 units. Best of all, for repeat orders, we waive the design fee, ensuring a seamless experience with every re-order.
Q7: How long does it take for mass order production? A: For items in stock, expect a swift turnaround of 7-10 days post-payment. For custom orders, anticipate a production period of 15-25 days. Need it faster? Opt for our rush service at a 5% rate and have your order ready in just 5-7 days, perfect for those tight deadlines.
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