Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping costs apply). Lead time is 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Indeed! We offer significant discounts for bulk purchases. Connect with our customer service for exclusive deals and potential agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to tailor your needs. Enjoy personalized packing with a minimum order quantity of 500 units and logo engraving starting at 1,000 units. Best of all, there is no extra design fee for repeat orders, making it seamless and cost-effective to keep your brand consistent.
Q7: How long for mass order production? A: We ensure swift and efficient production timelines: for stock items, expect delivery within 7-10 days after payment. Customized orders are crafted with care and completed within 15-25 days. For those urgent requirements, we offer rush order services with a 5% fee, delivering in as fast as 5-7 days. We prioritize speed and quality to meet your business needs promptly.