Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping charges apply). Lead time: 3-7 days. Enjoy discounts on bulk orders after sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. The MOQ is 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air shipping (7-15 days), and sea shipping (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided for transparency.
Q5: Any discount for large orders? A: Certainly! We offer substantial discounts for large quantity orders. Contact our customer service for detailed information. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to tailor your needs. Enjoy customized packing with a minimum order of 500 units and distinctive logo engraving starting at 1,000 units. Plus, repeat orders benefit from no additional design fees, ensuring a seamless and rewarding experience.
Q7: How long does mass order production take? A: Our efficient processes ensure stock items are ready within 7-10 days post-payment. For bespoke orders, expect a timeline of 15-25 days. Need it faster? Our rush order service, with a nominal 5% fee, delivers your items in just 5-7 days, catering to all your urgent demands.