Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (excluding shipping costs). Lead time: 3-7 days. Discounts on bulk orders available post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk orders; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service for in-depth details. Exclusive agency arrangements can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services, allowing you to tailor the packaging to your brand's unique identity with a minimum order quantity of 500 units. For those looking to make a lasting impression with personalized logo engraving, we require a minimum order of 1,000 units. Best of all, there are no additional design fees on repeat orders, ensuring a seamless and cost-effective experience for your brand.
Q7: How long for mass order production? A: For stock items, we ensure swift delivery within 7-10 days post-payment. If you're opting for customization, we dedicate 15-25 days to craft your product to perfection. In a hurry? We offer an expedited rush order service at a 5% rate, promising delivery in a remarkable 5-7 days, ensuring you meet your tight deadlines effortlessly.