Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping costs applicable). Lead time: 3-7 days. Enjoy bulk order discounts following sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days), ensuring flexible delivery options.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). Comprehensive QC reports are provided.
Q5: Any discount for large orders? A: Yes, we offer attractive discounts for bulk purchases. Contact our customer service to learn more about exclusive agency negotiations and special offers.
Q6: Can you customize the packing/logo? A: Yes, we offer flexible OEM/ODM solutions! Enjoy the freedom of personalized packaging with a minimum order quantity of just 500 units, and showcase your brand with logo engraving starting from 1,000 units. Plus, benefit from no additional design fees on repeat orders, making it easier and more cost-effective to refresh your product presentation.
Q7: How long for mass order production? A: For items we have in stock, expect a swift turnaround of 7-10 days post-payment. For customized orders, anticipate a lead time of 15-25 days. Need it faster? Opt for our rush service, which expedites your order to be ready in just 5-7 days, subject to a 5% surcharge, ensuring you meet the tightest of deadlines.