Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with shipping costs covered by the customer. Lead time is 3-7 days, and bulk order discounts are available upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The MOQ is 50 units for bulk orders; there is no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided for transparency.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for bulk purchases. Please contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services designed to cater to your specific needs. Enjoy the flexibility of customized packing with a minimum order quantity of just 500 units and distinct logo engraving starting at 1,000 units. Plus, we waive any extra design fees for all repeat orders, making it even more convenient for you to maintain your branding effortlessly.
Q7: How long for mass order production? A: We ensure swift processing to meet your deadlines. Stock items are ready to ship within 7-10 days post-payment, while customized orders are efficiently managed within 15-25 days. Need it faster? Opt for our rush service at a nominal 5% rate, and have your order ready in just 5-7 days, ensuring you never miss a beat.
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