Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, requiring only shipping coverage. Lead time is swift, ranging from 3-7 days. Enjoy bulk order discounts subsequent to sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ stands at 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) to suit various delivery needs.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A comprehensive QC report is provided free of charge.
Q5: Any discount for large orders? A: Certainly! We offer generous discounts for substantial orders. Reach out to our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services: personalized packing is available with a minimum order quantity of 500 units, and logo engraving starts at 1,000 units. For our valued repeat customers, there is no additional design fee, making your experience seamless and cost-effective.
Q7: How long for mass order production? A: For stocked items, expect swift delivery within 7-10 days after payment. For customized products, the production timeline is 15-25 days. Need it sooner? Our rush orders can be completed in just 5-7 days with a nominal increase of 5% to ensure you receive your products in record time.