Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items (only shipping covered). Lead time: 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Express (5-10 days), Air (7-15 days), Sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! Each product undergoes 100% pre-shipment inspection including material tests (rubber hardness, steel strength), and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Reach out to our customer service for more information. Exclusive agency terms are negotiable.
Q6: Can you tailor the packaging or add a custom logo? A: Absolutely! We offer OEM/ODM services that cater to your bespoke needs. For customized packaging, we require a minimum order of 500 units. If you desire logo engraving, the minimum order is 1,000 units. Enjoy the benefit of no additional design fees for repeat orders, ensuring a seamless and cost-effective experience.
Q7: What is the production timeline for large orders? A: For stock items, enjoy a swift turnaround of 7-10 days post-payment. If you're opting for custom creations, anticipate a production period of 15-25 days. Need it sooner? We offer an expedited service for rush orders, completing them in just 5-7 days with a modest 5% surcharge, delivering efficiency without compromising on quality.
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