Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items (covering only shipping costs). Experience a lead time of 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk orders; no MOQ applies for samples.
Q3: How do you ship orders? Delivery time? A: Choose express delivery (5-10 days), air (7-15 days), or sea (25-45 days) to meet your specific needs.
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, including material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A comprehensive QC report is provided for your assurance.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large-quantity orders. Contact our customer service for more details and exclusive agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services, which include the option for customized packing with a minimum order quantity of 500 units and logo engraving starting at just 1,000 units. Enjoy the benefit of no extra design fees for repeat orders, ensuring a seamless and cost-effective branding experience.
Q7: How long does mass order production take? A: For stock items, expect a swift turnaround of just 7-10 days post-payment. For customized orders, production is completed within 15-25 days. Need it faster? Our rush order service delivers in only 5-7 days with a modest 5% rate increase, ensuring you meet your tightest deadlines.