Q1: Do you provide samples? What does it cost? A: Yes, we offer complimentary samples for most items, with the only cost being shipping. Our lead time for samples is typically 3-7 days. Enjoy bulk order discounts after sample approval for even greater savings.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the minimum order quantity is 50 units, while sample orders have no MOQ.
Q3: How do you ship orders? Delivery time? A: We provide shipping via express (5-10 days), air (7-15 days), and sea freight (25-45 days) to accommodate your timeline and budget.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive quality control report is provided to assure you of the highest standards of quality.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large quantity orders. Contact our customer service team for detailed information and explore the possibility of exclusive agency agreements. Your satisfaction is our priority.
Q6: Can you personalize the packaging or logo? A: Absolutely! We offer OEM/ODM services for all your customization needs. For tailored packaging, a minimum order of 500 units is required, while logo engraving is available starting at 1,000 units. Plus, enjoy the benefit of no additional design fees for repeat orders, ensuring a seamless and cost-effective process.
Q7: What is the lead time for mass production orders? A: For items we have in stock, you can expect them to be ready within 7-10 days post-payment. Customized orders typically require 15-25 days to ensure precision and quality. If you're in a hurry, opt for our rush order service, available at a 5% premium, with a swift turnaround of just 5-7 days.
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