Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping costs apply). Expect a swift lead time of 3-7 days. Avail discounts on bulk orders following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to suit your needs.
Q4: Are the products tested before shipping? A: Absolutely! Every product undergoes a comprehensive 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for high-volume orders. Contact our customer service team for further details. Exclusive agency agreements are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer both OEM and ODM services to meet your unique branding needs. Custom packing is available with a minimum order quantity of 500 units, while logo engraving requires a minimum of 1,000 units. What's even better? We waive the design fee for repeat orders, ensuring a seamless and cost-effective experience every time.
Q7: How long does mass order production take? A: We pride ourselves on efficiency and speed. For stock items, expect a swift turnaround of just 7-10 days post-payment. If you're opting for customized items, the production timeline spans 15-25 days. Need it even faster? Our rush order option, with only a 5% additional rate, delivers your products in just 5-7 days.