Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items (shipping costs apply). Lead time: 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Via Express (5-10 days), Air (7-15 days), Sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! 100% pre-shipment inspection is conducted: material tests (e.g., rubber hardness, steel strength), function tests (e.g., load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer substantial discounts for bulk orders. Contact our customer service for more details. Exclusive agency arrangements are negotiable.
Q6: Can you customize the packing/logo? A: Yes, we proudly offer OEM/ODM services! Enjoy our fully customizable packaging options starting at a minimum order quantity (MOQ) of 500 units. Elevate your brand with bespoke logo engraving, available for orders of 1,000 units or more. Best of all, you won't incur any extra design fees for repeat orders, ensuring a seamless and cost-effective experience.
Q7: How long does it take for mass-order production? A: We ensure prompt delivery for all our products. For stock items, expect a quick turnaround of just 7-10 days after payment confirmation. For customized items, our efficient process takes only 15-25 days. Need it even faster? Opt for our rush order service, available at a modest 5% additional rate, and receive your items within a speedy 5-7 days.
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