Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items, with only shipping covered by you. Lead time is 3-7 days, and we offer discounts on bulk orders post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The MOQ is 50 units for bulk, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express (5-10 days), air (7-15 days), and sea (25-45 days) shipping options.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including rigorous material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A detailed QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service for exclusive deals and potential agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services that allow for personalized packaging starting from a minimum order quantity of 500 units, and exquisite logo engraving starting from 1,000 units. Plus, enjoy the benefit of no extra design fees on repeat orders.
Q7: How long does production take for mass orders? A: For items in stock, expect a swift turnaround of 7-10 days post-payment. For bespoke creations, anticipate a timeframe of 15-25 days. Need it faster? Opt for our expedited service (at a 5% rate) and receive your order in as little as 5-7 days.