Q1: Do you provide samples? What does it cost? A: Yes, complimentary samples for most items (shipping covered by customer). Lead time: 3-7 days. Enjoy bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large quantity orders. Please contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Yes, we offer OEM/ODM services with great flexibility! Tailor your packaging to perfection with a minimum order quantity of just 500 units. For a distinctive brand touch, our expert team can engrave your logo on orders starting from 1,000 units. Best of all, enjoy no additional design fees on repeat orders, underscoring our commitment to value and quality.
Q7: How long does mass order production take? A: Our efficient production process ensures swift delivery! For stock items, expect a rapid turnaround of just 7-10 days post-payment. Customized orders are crafted with precision and care, ready within 15-25 days. Need it sooner? Opt for our Rush Order service, and receive your products in as little as 5-7 days, with a modest 5% surcharge, balancing speed with excellence.
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