Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (just cover shipping). Lead time is 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders? What is the delivery time? A: Shipping options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk purchases. Connect with our customer service for more details. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer a highly flexible OEM/ODM service, allowing for customized packing on orders of 500 units or more, and logo engraving starting at just 1,000 units. Best of all, for repeat orders, we waive any additional design fees, ensuring a seamless and cost-effective branding experience for your business.
Q7: How long for mass order production? A: Our commitment to efficiency ensures that stock items will be ready within a swift 7-10 days post-payment. For customized orders, anticipate a production timeframe of 15-25 days. Should you require an expedited process, we offer rush orders at a 5% rate, delivering within an impressive 5-7 days.