Q1: Do you provide samples? What does it cost? A: Yes, we offer gratis samples for most items (shipping costs apply). Lead time is typically 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? What is the delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Is there any discount for large orders? A: Yes! We offer substantial discounts for large quantity orders. Please contact our customer service for detailed information. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to bring your vision to life. Enjoy the flexibility of customized packing with a minimum order quantity of just 500 units. For logo engraving, the minimum order is 1,000 units. What's more, repeat orders are free from any extra design fees, ensuring a seamless experience for your branding needs.
Q7: How long does it take for mass order production? A: Experience swift and efficient production with us! For stock items, expect a rapid turnaround of just 7-10 days post-payment. Customized orders are handled with care and delivered within 15-25 days. In a hurry? We offer rush order services at a nominal 5% rate, ensuring your products are ready in as little as 5-7 days.