Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with customers only covering shipping. Lead time: 3-7 days. Enjoy discounts on bulk orders following sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! Every product undergoes 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided free of charge.
Q5: Any discount for large orders? A: Definitely! We offer substantial discounts for bulk purchases. Contact our customer service for detailed information. Exclusive agency arrangements can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer both OEM and ODM services tailored to your needs. Enjoy customized packing options for orders starting at just 500 units and make your brand stand out with logo engraving available from 1,000 units. Plus, benefit from zero extra design fees on repeat orders, making it even more advantageous to partner with us.
Q7: How long does it take for mass order production? A: For stock items, expect swift delivery within 7-10 days post-payment. If you're looking for something uniquely yours, our customized options take between 15-25 days. Need it sooner? Take advantage of our rush order service with a 5% rate, and have your products in just 5-7 days. Rest assured, we prioritize promptness without compromising quality.