Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with only shipping costs applicable. Lead time is 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express (5-10 days), air (7-15 days), and sea (25-45 days) shipping options.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for bulk orders. Please contact our customer service for further details. Exclusive agency arrangements are available for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services tailored to your needs. Enjoy customized packing with a minimum order quantity of just 500 units, and for personalized logo engraving, a minimum of 1,000 units. Plus, for repeat orders, there's no extra design fee, making it easier and more economical to keep your brand consistent.
Q7: How long for mass order production? A: For items we have in stock, expect your order to be ready in just 7-10 days after payment. If you're looking for something customized, our typical production timeline ranges from 15-25 days. Need it faster? Opt for our rush order service at a small additional rate of 5%, and get your items in as little as 5-7 days.