Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping fees apply). Lead time: 3-7 days. Benefit from bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options to meet your delivery needs.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report accompanies each shipment.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for large quantity orders. Contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services that allow you to tailor the packaging to your needs with a minimum order quantity (MOQ) of 500 units. Additionally, make your brand stand out with logo engraving, available from an MOQ of 1,000 units. Enjoy the benefit of no extra design fee on repeat orders, making your experience both seamless and cost-effective.
Q7: How long does it take for mass order production? A: For stock items, expect a swift turnaround of 7-10 days post-payment. If you're opting for customization, the timeline extends to 15-25 days. Need it even faster? We offer expedited service for rush orders at a 5% premium, delivering in just 5-7 days. This ensures that your needs are met with flexibility and speed, tailored to your specific requirements.