Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping charges apply). Expect a lead time of 3-7 days. Discounts available for bulk orders once samples are approved.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The MOQ is 50 units for bulk orders; there is no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air shipping (7-15 days), and sea shipping (25-45 days).
Q4: Are the products tested before shipping? A: Yes, we perform 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Absolutely! We offer attractive discounts for substantial orders. Contact our customer service for detailed information. Exclusive agency terms can also be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services with great flexibility: personalize your packaging with a minimum order of 500 units, and have your logo engraved starting from 1,000 units. Enjoy the benefits of no additional design fees for repeat orders, making it easier and more efficient for your branding needs.
Q7: How long for mass order production? A: For items we have in stock, expect a speedy delivery of 7-10 days post-payment. For customized orders, we diligently aim to complete production within 15-25 days. Have a tight timeline? Opt for our rush order service with a nominal 5% rate, and receive your products in as little as 5-7 days, ensuring your project stays on track without a hitch.