Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items, with coverage only for shipping. Lead time is 3-7 days. Enjoy discounts on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), or sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! Every product undergoes 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! Our OEM/ODM services allow for tailored packaging with a minimum order quantity of 500 units and personalized logo engraving starting at 1,000 units. Enjoy the benefit of no extra design fees on repeat orders, ensuring your brand stands out seamlessly.
Q7: How long does mass order production take? A: For stock items, we're proud to offer a swift turnaround of 7-10 days post-payment. For customized orders, anticipate a production timeline of 15-25 days. Need it even faster? Opt for our rush order service, with a nominal 5% fee, to have your products ready in just 5-7 days!