Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping costs only). Lead time is 3-7 days. Avail bulk order discounts upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ stands at 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea transport (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Certainly! Attractive discounts are available for large quantity orders. Please contact our customer service for detailed information. Exclusive agency arrangements can also be negotiated.
Q6: Can you customize the packing/logo? A: Yes, we offer flexible OEM/ODM services. Tailor your packing with a minimum order quantity of just 500 units, and engrave your logo starting from 1,000 units. Enjoy a seamless experience with no extra design fees for repeat orders, ensuring your brand is uniquely yours.
Q7: How long does mass order production take? A: For items in stock, expect swift delivery within 7-10 days post-payment. Customized orders require 15-25 days, tailored to your specifications. Need it sooner? Take advantage of our rush order service, delivering in just 5-7 days with a minimal 5% surcharge.