Q1: Do you provide samples? What is the cost? A: We offer complimentary samples for most items (shipping costs only). Lead time is 3-7 days. Enjoy discounts on bulk orders following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum Order Quantity is 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Yes, 100% pre-shipment inspections are conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Absolutely! We offer significant discounts for bulk orders. Contact our customer service for detailed information. Exclusive agency terms are open for negotiation.
Q6: Is it possible to personalize the packaging or logo for my order? A: Absolutely, we offer OEM/ODM services! You can have tailor-made packaging with a minimum order quantity of 500 units, and for logo engraving, the minimum is 1,000 units. Enjoy the benefit of no additional design fees for repeat orders, making it easier and more cost-effective to maintain your brand's consistency.
Q7: What is the production timeline for large orders? A: If you're ordering from our stock items, you can expect delivery within just 7-10 days post-payment. For customized orders, the timeline extends to 15-25 days. Need it faster? We offer rush order options at a 5% rate, delivering in just 5-7 days, ensuring your project stays on schedule.