Q1: Do you provide samples? What does it cost? A: We offer free samples for most items (shipping costs apply). Lead time is 3-7 days, with discounts available on bulk orders post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum order quantity is 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer discounts for bulk orders. Please contact our customer service for details. Exclusive agency opportunities are also negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! Embrace the power of personalization with our flexible OEM/ODM services. Tailor your experience with customized packing, available for orders of 500 units or more. Elevate your brand with logo engraving, starting at just 1,000 units. Enjoy the added benefit of no extra design fees for repeat orders, making it easier than ever to maintain brand consistency and stand out from the competition.
Q7: How long does it take for mass order production? A: Speed and efficiency are our priorities! For stock items, expect swift delivery within 7-10 days post-payment. Dive into a world of customization with our tailored solutions, available in just 15-25 days. Need it even faster? Opt for our rush order service, and have your products ready in a remarkable 5-7 days, with only a minimal 5% rate increase. Your satisfaction is our commitment!
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