Q1: Do you provide samples? What does it cost? A: Yes, we offer gratis samples for most items (shipping costs apply). Lead time: 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; Samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: Through Express (5-10 days), Air (7-15 days), Sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! Every product undergoes 100% pre-shipment inspection, including rubber hardness, steel strength, and functional tests like load and vibration. A detailed QC report is provided.
Q5: Any discount for large orders? A: Indeed! We offer significant discounts for large orders. Contact our customer service for detailed information. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer comprehensive OEM/ODM services tailored to your needs. Experience the flexibility of customized packaging with a minimum order quantity (MOQ) of just 500 units, and elevate your brand with logo engraving starting at 1,000 units. Plus, enjoy the benefit of no extra design fees on repeat orders, ensuring a seamless and cost-effective branding experience.
Q7: How long for mass order production? A: Our production timelines are designed to meet your demands efficiently. For stock items, expect a swift turnaround of just 7-10 days following payment. For customized orders, we offer a meticulous production process, completed within 15-25 days. Need it faster? Our rush order service guarantees delivery in as little as 5-7 days, with a modest 5% rate, ensuring your business stays ahead of schedule.