Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with shipping costs as the only requirement. Enjoy a swift lead time of 3-7 days, with bulk order discounts available following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk purchases, with no MOQ for samples, ensuring flexibility and ease.
Q3: How do you ship orders? What is the delivery time? A: We offer various shipping options including express (5-10 days), air (7-15 days), and sea transport (25-45 days), allowing you to choose the best fit for your timeline.
Q4: Are the products tested before shipping? A: Absolutely, we conduct 100% pre-shipment inspections, encompassing material tests (e.g., rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided for your assurance.
Q5: Is there any discount for large orders? A: Certainly! We offer attractive discounts for large quantity orders. Contact our dedicated customer service team for detailed information and exclusive agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services for your convenience. Enjoy the luxury of customized packing with a minimum order quantity of just 500 units, or opt for logo engraving with a minimum order quantity of 1,000 units. Plus, for our valued returning customers, we waive the design fee for repeat orders, making your experience seamless and cost-effective.
Q7: How long does mass order production take? A: For items we have in stock, expect a quick turnaround of just 7-10 days post-payment. For customized orders, we dedicate 15-25 days to ensure the highest quality tailored to your specifications. In a hurry? Take advantage of our rush order service at a minimal 5% rate, and receive your products in a remarkable 5-7 days, ensuring you never miss a deadline.