Q1: Do you provide samples? What are the costs? A: We offer gratis samples for most items (shipping costs apply). Lead time is 3-7 days. Enjoy bulk order discounts once samples are approved.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Yes, a 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discounts for large orders? A: Yes, discounts are available for large quantity orders. Contact our customer service for exclusive details. Agency terms are negotiable.
Q6: Is it possible to tailor the packaging or logo for your needs? A: Absolutely! We offer OEM/ODM services to meet your specific requirements. Enjoy the flexibility of customized packaging for orders starting at a minimum of 500 units, and distinctive logo engraving for orders of 1,000 units or more. Best of all, repeat customers benefit from no additional design fees, making it easier than ever to enhance your brand with our products.
Q7: What is the production timeline for mass orders? A: For items we have in stock, expect a swift turnaround of just 7-10 days after payment. For those seeking something unique, our customized production takes between 15-25 days to ensure every detail meets your specifications. In a hurry? We offer rush order services at a premium rate of 5%, allowing you to receive your order in an expedited timeframe of 5-7 days, ensuring your demands are met with speed and efficiency.
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