Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping fees apply). Lead time: 3-7 days. Discounts available for bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Choose from express (5-10 days), air (7-15 days), sea (25-45 days) for your convenience.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Indeed! Attractive discounts are available for large orders. Contact our customer service for details. Exclusive agency negotiations are welcomed.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to meet your unique branding needs. Enjoy customized packaging with a minimum order quantity of 500 units and logo engraving starting at 1,000 units. Repeat orders benefit from no extra design fee, ensuring a seamless and cost-efficient process.
Q7: How long does mass order production take? A: For stock items, expect swift delivery within 7-10 days post-payment. Customized orders are crafted with care and precision, requiring 15-25 days. For urgent requests, we offer a rapid turnaround with our rush order service, delivering in just 5-7 days with a nominal 5% surcharge.