Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items (just cover shipping). Lead time: 3-7 days. Discounts available for bulk orders following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely. 100% pre-shipment inspections include material tests (rubber hardness, steel strength) and function tests (load/vibration). Detailed QC reports are provided.
Q5: Any discount for large orders? A: Certainly! Attractive discounts are available for bulk orders. Contact our customer service for exclusive agency negotiations and details.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to cater to your unique brand needs. Enjoy customized packing with a minimum order quantity of 500 units, and opt for logo engraving starting at just 1,000 units. Plus, for repeat orders, you won't incur any additional design fees—making it a seamless and cost-effective choice for your branding endeavors.
Q7: How long for mass order production? A: For stock items, you'll receive your order within 7-10 days after payment, ensuring a swift delivery. When it comes to customized items, anticipate a production timeframe of 15-25 days. Need it sooner? Take advantage of our rush order service, delivering in just 5-7 days with a nominal 5% rate—perfect for those urgent requirements.